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Cancelation Policy

Cancellation Policy: At Oriental Massage Wellness, we understand that unexpected events can arise—business meetings, project deadlines, travel delays, car troubles, severe weather, or illness. While we sympathize, we must also be fair to our clients and respectful of our therapists’ time. For this reason, we ask that you follow our cancellation policy:

24-Hour Notice: We require at least 24 hours’ notice to cancel or reschedule an appointment. This gives us the opportunity to offer the time slot to another client.
Late Cancellations: If you are unable to provide 24 hours’ notice, a $50 cancellation fee will apply. At our discretion, this fee may be deducted from your balance, gift certificate, or sent via payment link. Otherwise, it must be paid before booking your next session.
No-Shows: Clients who miss an appointment without notice will be charged the full price of the session. Future appointments may be denied until payment is received.

Out of respect for your therapist and fellow clients, please plan accordingly to arrive on time.

orientalmassagewellness@gmail.com

SPA POLICIES & CLIENT GUIDELINES

Thank you for choosing our spa. To ensure fairness, safety, and a relaxing experience for all clients and therapists, please review our policies below.

⸻ 1. Cancellation, Rescheduling & No-Show Policy * If you booked your appointment online, you may cancel or reschedule your appointment yourself up to 24 hours before your scheduled appointment time. * If you are unable to make changes online, please call or text us, and we will be happy to assist you with canceling or rescheduling your appointment. * We kindly request at least 2 hours’ notice for any cancellations or rescheduling to avoid cancellation fees. * Cancellations or rescheduling requests made with less than 2 hours’ notice will be charged 50% of the scheduled service fee. * No-shows, clients who cannot be reached, or clients arriving more than 15 minutes late will be considered a No-Show and charged 100% of the scheduled service fee. * Any unpaid balance must be paid in full before future appointments can be scheduled.

⸻ 2. Late Arrival & Appointment Policy To ensure fairness and respect for all clients and therapists: * Appointments are reserved for a specific time and duration. * If you arrive more than 10 minutes late, your session time may be shortened to avoid delaying the next appointment. * If you arrive more than 15 minutes late, your appointment may be canceled and offered to another client. The appointment will be considered a No-Show, and 100% of the scheduled service fee will apply. * Lost time due to late arrival cannot be extended or added to your session. * All sessions will end at the originally scheduled time. * If you choose to end your session early after it has begun, you will still be responsible for payment of the full scheduled session. * Please inform us of any changes or concerns before your session begins.

⸻ 3. Satisfaction Policy (First 15 Minutes) * Your comfort is important to us. * If you feel uncomfortable for any reason during the first 15 minutes of your massage, please notify your therapist or our front desk immediately. * If the session is ended within the first 15 minutes due to your discomfort, no charge will apply. * After the first 15 minutes, the full scheduled service fee will apply.

⸻ 4. Payment Policy * A 3% processing fee applies to all credit card payments. * To avoid this fee, we gladly accept cash or Zelle payments. * Payment is due at the completion of your service unless otherwise arranged. Thank you for your understanding and cooperation. We appreciate your trust and look forward to providing you with a relaxing and professional massage experience.

Spa Policies

At Oriental Massage Wellness our guests always come first. We are committed to ensuring that your spa experience is enjoyable and relaxing. Our policies have been set to be fair and transparent, to guarantee your ultimate satisfaction.

Customer Pricing Notice

Our stated pricing advertised is for CASH sales. At the time of checkout, you will be presented with a choice between the discounted CASH price or the price for using any other form of payment, including a credit or debit card, which will reflect the additional cost of the non-cash transaction. You may choose either form of payment at the time of checkout. We accept Visa, MasterCard, Discover and American Express.

Gratuities are not included. Cash gratuities are appreciated.